Terms for Payment and Shipping
PayPal is my preferred method of payment. Credit cards may also be used to pay through PayPal. Payment may be made to firstname.lastname@example.org - I will also accept Money Orders and will hold a gecko for up to 3 days pending receipt of the Money Order.
I will try to work with you in order to make a deal work out for a gecko that you are interested in. Ridge and Valley Reptiles is located in Wisconsin, and shipping is not advisable for several months during the winter. I am happy to hold geckos with a 25% non-refundable deposit until shipping conditions once again become possible in the spring. At all other times of the year, when shipping conditions are not a limiting factor, I am happy to place a "hold" on a gecko for up to 2 weeks with a 25% non-refundable deposit. If, after 2 weeks I have not received the balance of the money due, I reserve the right to put the gecko back up for sale. Keep the lines of communication open. If there is a legitimate reason for a delay, let me know and I'll work with you. I simply can't put a gecko on hold indefinitely.
I ship on Mondays, Tuesdays, or Wednesdays only. Shipping on Thursday or Friday is not advisable as any complication in shipping can be further exasperated by the weekend delay. I ship by UPS or FedEx next day air. Your package should arrive before noon, but in some rural areas this may be delayed by several hours. Someone must be present to sign for the gecko upon the first delivery attempt, or all guarantees are canceled. A gecko sitting in a box in the sun will quickly overheat and die. This is why it is so vital that someone personally accepts the gecko upon delivery. You may also request that your package be held at a delivery hub for pickup. This prevents a gecko from bouncing around in the back of a delivery truck for several hours. Please e-mail or call ASAP upon receiving the animal to confirm that it has arrived safely and in good health. I cannot be held responsible for carrier error or delays, but if your package does not arrive in a timely manner, contact me as soon as possible and I will do all that I can to help you in locating your gecko.
I will not ship if the night time lows are below 40º or the daytime highs are above 85º. I will try my best to find a shipping opportunity that meets the needs of the buyer but does not endanger the life of the animal.
I guarantee the health of the gecko for 48 hours after delivery as long as you are present and sign for the gecko upon delivery. If you have any concerns about the health of the animal, contact me immediately and I will try to help you resolve the problem. If the gecko dies within this guarantee period, place the gecko in a ziplock bag and place in a refrigerator (not freezer). Contact me immediately. I will require digital photos at the very least to confirm the death of the gecko. In some cases, return of the deceased gecko may be required. If I have not heard from you within 48 hours, I will assume that the gecko is healthy and acclimating to its new home successfully. Crested geckos are hardy animals and usually come through the shipping process without a problem. The main things to avoid during this crucial transition period include:
1.) Extreme temperatures - Temperatures above 80º can be very stressful, if not fatal to crested geckos. Don't provide any supplementary heat source unless you live in conditions that drop into the low 60's or below.
2.) Dehydration - Your crested gecko may be rather thirsty after being in a shipping container for nearly a day. Provide a water bowl with fresh, clean water at all times, and mist the enclosure twice a day, allowing the cage to dry out a bit between mistings.
3.) Stress - Do not place your new gecko with any other geckos until you have observed a quarantine period. Try to avoid disturbing your gecko as much as possible for the first few days. It is tempting to handle a new gecko often- after all, this is your new "baby" and you want to bond with it. It is best to let the gecko acclimate a bit before subjecting it to the stress of handling. Remember that this gecko has been taken from the environment it was used to, and it will take some time before it begins to feel comfortable in its new home. Give it a few days to settle in, but observe closely for any signs of distress. Try to keep pets and extremely loud noises away from your new gecko.
I rely primarily on "word of mouth" and a good reputation in the reptile community for my sales. I want satisfied customers and will try my hardest to make sure you are satisfied with your purchase should you buy from me. I am always willing to answer follow up questions or consult on the transition of your gecko to its new home. I will not misrepresent an animal or sell an animal that is not in the best of health to the best of my knowledge. Photographs used to represent the animals will not be "enhanced" to exaggerate the colors or features of the gecko. If, for any reason, you are not satisfied with your transaction with Ridge and Valley Reptiles, please let me know and I will do my best to make you a satisfied customer.
Feel free to ask about discounts on the purchase of multiple animals. I may be able to work with you on discounting the shipping fees, etc...